Welcome To The RiverEnd Aesthetics Patient Education Portal
Frequently Asked Questions
Skin Checks
Finding Us
Parking
Children in the Clinic
Bringing a Friend
Our Approach to Treatment
At RiverEnd Aesthetics, we focus on regenerative aesthetics, using skin treatments to stimulate your body’s own healing mechanisms and improve overall skin health. Although our clinic provides treatments such as botulinum toxin and dermal fillers, these are prescription-only medicines/devices and cannot be advertised under current regulations. For this reason, you won’t see them promoted on our website or social media. These treatments are only ever discussed during a comprehensive medical consultation, where your doctor will assess your individual needs and determine whether they are appropriate for you. Please note, these treatments might not be recommended at all.
RiverEnd Aesthetics is a medical clinic, not a beauty salon. All treatments are provided only when our doctors determine they are safe, appropriate, and in your best interest. Cosmetic procedures are medical procedures, regulated by the Australian Health Practitioner Regulation Agency (AHPRA) and the Therapeutic Goods Administration (TGA). Your safety, health, and wellbeing are our top priorities.
Philosophy
Complaints
Book a consultation with Dr. Libby Buchholz
New Patients
Book a 30-minute initial consultation online. A GP referral is not required.
Returning Patients
You can book a 15-minute appointment online for:
- Anti-wrinkle treatments (botulinum toxin injections)
- Review and/or planning appointments
If you can’t find a suitable time for your return appointment please contact our Practice Manager, Kerry, as we can often rearrange the schedule to fit you in.
Other Treatments
Returning patients booking Ulthera, Opus, TED & exosomes for hair restoration, skin needling, Rejuran, Radiesse, or filler — please call or text Kerry directly.
These treatments require:
- A recent planning appointment
- Completed consent
- An opportunity to discuss any questions
- Arrangements for numbing or pre-medication, if appropriate
Clinic Communication
A Friendly Note: Our patients are fortunate to have direct access to Kerry; a service most clinics don’t offer. Please use this direct line considerately so it can continue to be available for you and all patients. Clinical advice is best given in person, so if you have any questions or concerns after your treatment, Kerry will happily arrange a face-to-face review with one of our doctors.
When to call the Practice Manager:
- Anytime 24/7 if you think you might have a vascular occlusion after filler, or if you’re experiencing a serious side effect. Please do not text in this situation – you must call.
- During business hours to book an appointment, or if you have concerns about mild side effects after treatment requiring a review or advice.
When to text the Practice Manager:
- For appointment requests or non-urgent questions, you can message anytime. Replies will come during business hours.
- For non-urgent side effects, you can text, and Kerry will arrange a doctor review. For urgent issues, please call.
Your Medical Records
In accordance with legal requirements, cosmetic doctors must provide patients with copies of their treatment notes, treatment maps, signed consent forms, and aftercare instructions.
While most patients choose not to collect these documents on the day of treatment, you may request them at any time, and we will provide them promptly.
All consent forms, treatment details, and aftercare information are also accessible through our Patient Portal.
Start Your Skincare Journey in 3 Easy Steps
Book A Consultation With Our Doctors
Consultations are with our experienced doctors, who hold specialist registration with the Australian Medical Board (AHPRA).
Develop A Personalised Treatment Plan
Our doctors work with you to develop personalised treatment plans, combining expert knowledge with the latest medical advancements in regenerative aesthetics.
Begin Your Cosmetic Medical Journey With Confidence
Start your journey with us at RiverEnd Aesthetics, where qualified doctors provide tailored, evidence-based treatments in a safe, honest environment, ensuring you achieve natural-looking results.
